Description
A9’s Silver Support Tier provides an enhanced level of support as well as an improved Service Level Agreement compared to the Basic Plan.
The right mix of high-touch consulting and operational coverage for customers with fewer than 500 users in their license or subscription tier. Assistance with Jira Workflow and Advanced Configuration of third-party Add-ons.
20 Hour Platform Support:
- 20 Hour Retainer covering:
- Process and Systems Analysis
- Atlassian Architecture Guidance
- DevOps Response Consulting
- Live Chat
- 48 Hour SLA
Plan and execute an Atlassian migration or scaling effort with A9’s Silver services plan.
Analyze business processes and JIRA workflows. Receive recommendations and basic support for their implementation with a 48-hour turnaround.
Supplement your DevOps processes with A9’s portfolio of DevOps, CI/CD and IaC products and services at a discounted rate.
